Student Book Exchange Return Policies

Online Purchase Return Policy and Refund of Shipping Costs

Refund for on line purchases of apparel and other merchandise may be made if the following conditions are met (We do not refund the cost of shipping the merchandise to you or your costs returning the product to us.)*:

• Return must be made within 90 days

• Merchandise must be in new condition

• Sales receipt must accompany your return

Please note the following:

• Sale merchandise is not refundable

• Apparel items that have been worn or washed are not returnable

* If we have shipped the wrong item(s) to you we will cover your shipping expenses for the returned merchandise.

In-store Purchases: General Merchandise and Apparel

We understand that it is not always possible to pick out just the right size, and that some things look better on the rack than they do when you get them home. Provided you have a receipt, we offer full refunds on in-store purchases. The same general conditions as above apply.

Textbook Refunds

Textbook refunds follow a different procedure. Full refunds are only available within 10 days of the start of classes. Please note that this period varies in the summer due to session overlap. As with general merchandise, you must have your receipt. Please note that this deadline applies regardless of when you purchased the book. If you purchase a book after our return deadline, we cannot offer you a full refund for it. You may still, however, be able to sell the book back to us. (For more information on textbook buyback, see our "Textbooks 101").